📚 Knowledge Management Policy¶
Our philosophy: We treat knowledge like a product. It should be easy to find, easy to use, and constantly improving.
🎯 The Goal¶
People do their best work when they aren't blocked by missing context. Our approach ensures the right answers live in the right place—so you don't have to:
- ❌ DM an expert for basic info
- ❌ Dig through old email threads
- ❌ Recreate work that's already been done
❌ What Didn't Work¶
The old way created chaos:
| Problem | Impact |
|---|---|
| 💬 Information scattered across chats | Hard to find answers |
| 🧠 Knowledge trapped in people's heads | Doesn't scale, creates bottlenecks |
| 🔄 Facts drift without single source of truth | Conflicting information, mistakes |
Result: Duplicate work, slow onboarding, avoidable mistakes.
✅ What We Do Instead¶
Our Four Pillars¶
📝 Write it down → Default to written, searchable docs
🗂 Organize smartly → Structure by audience and purpose (how-to, decisions, reference)
👥 Assign ownership → Every page has an owner; stale content gets flagged
🌐 Share by default → Public inside the company (sensitive docs clearly marked)
🤝 Culture Over Control¶
We optimize for autonomy, not gatekeeping.
- People are trusted to act with good judgment
- Sharing knowledge is part of everyone's job
- Capturing what you learn helps the whole team move faster
📊 Clear Expectations¶
Knowledge sharing is built into our growth frameworks. To progress, you don't just ship—you also:
✅ Document your decisions
✅ Write how-to guides
✅ Improve existing documentation
🏠 Where Knowledge Lives¶
🔄 Keeping It Fresh¶
Our maintenance strategy:
📅 Track freshness → "Last reviewed" date and owner on every page
📝 Record decisions → Document major choices (what we decided and why)
🗁️ Clean up regularly → Archive or merge outdated pages (don't let them rot)
💡 The payoff: Good documentation reduces meetings, speeds up onboarding, and lets experts focus on hard problems—not repeating the same answers over and over.